Our service: digital customisation solutions for your company.
You set the goals, we provide the solutions. Optimal performance requires transparency, measurability and the ability to automate processes. Whether we are working with you to digitalise sales, marketing or service, our aim is always sustainable and measurable performance improvement.
Send the right message at the right time with Marketing Cloud. A digital marketing platform from Salesforce, Marketing Cloud’s tools allow you to automate ads, social media posts and emails as well as e-commerce and customer service processes for a measurably higher success-rate.
Closer integration of marketing and sales
through valid analysis, with which leads with increased sales potential are passed on directly to the sales department
through shorter response times, personalised responses and automated data creation in the system
through the availability of up-to-date cross-channel data sets, enabling analysis to find the source of any errors and develop solutions
We approach our projects following the "Agifall" method. In concrete terms, this means that we combine two very effective methods: the Agile development method and the classic Waterfall method.
The Agifall method offers many advantages: through this combination of methodologies, projects are realised faster, more cost-effectively, more transparently and, ultimately, more successfully.
Digitalised in 4 steps: services and processes
Data-based. Transparent. Individual. Cloud Consulting Group offers clients sound advice and
strategic solutions. We start each project with a comprehensive business analysis. In the
consultation process, we analyse the current state of your processes and assess how well they are
meeting your objectives to develop a digitalisation strategy and set project goals together.
Salesforce Sales Cloud — sell smarter
Ensure optimal sales results without lengthy sales processes.
Salesforce Service Cloud — customer service 4.0
Increase customer satisfaction and your internal service processes.
Salesforce Marketing Cloud — cross-channel campaign planning
Successfully manage campaigns across multiple channels from a single platform.
Marketing Cloud Account Engagement (Pardot) — automated B2B lead generation
Focus on your high-value leads and close more sales.
Salesforce Nonprofit Cloud — work more efficiently, help better
Manage your donors and donor data efficiently in one system.
Salesforce Experience Cloud — employees, customers and partners, all in one place
Consolidate all your network contacts from different systems and benefit from new synergies.
Salesforce Field Service — smart customer service on site
Improve your field service and help your field staff complete service calls faster and more effectively.
Salesforce Revenue Cloud — configure, price, quote
Create accurate quotes with consistent pricing and discounts and close deals digitally within seconds.
Einstein AI — sales + artificial intelligence
Forecasts and recommendations from your data for future actions, deals and more.
Salesforce B2B Commerce Cloud — seamless self-service experience
Increase your online sales with user-friendly features tailored to B2B customers.
Salesforce Manufacturing Cloud — increase productivity and efficiency
Network logistics, production, sales, marketing and service on one platform.
Salesforce Financial Services Cloud — improved customer loyalty
Optimise your customer loyalty with the CRM platform specifically designed for the financial services industry.
Over many years of experience in implementing Salesforce and developing custom applications, we found that many of our customers often had the same questions and requirements that could be solved with simple solutions. Discover a range of user-friendly apps to further improve your Salesforce environment.
Control centre for data-driven marketing for a nonprofit company
Before the project began, multiple, disconnected tools were in use, and marketing was carried out in a fragmented and ineffective way. Our task was to reengineer company infrastructure and processes to enable data-driven and interest-driven marketing and fundraising. Once the work was completed, we were able to exceed expectations and increase the revenue from annual donations by up to 30%.
Transition to Lightning Experience and introduction of a new admin process
Case Study: By switching to Lightning Experience, the familiar was combined with the comfort and advantages of the new. This also speeds up the administration process.
Introduction and global implementation of Salesforce Sales Cloud and Service Cloud
The client originally used its ERP systems in combination with non-connected tools such as Outlook, Excel and Word. This led to a high manual workload in the sales and service areas of the business, and impaired the workflow.