Salesforce Implementation
Our service: digital customisation solutions for your company.


You set the goals, we provide the solutions. Optimal performance requires transparency, measurability and the ability to automate processes. Whether we are working with you to digitalise sales, marketing or service, our aim is always sustainable and measurable performance improvement.

What is 

Salesforce?

Digitalised Distribution

With Sales Cloud, together with our Business Apps for Salesforce, you'll catch up with the world's leading sales teams. Grow as they grow, and build stronger business relationships.

Significant time savings

via digital sales management

Higher productivity

via up-to-date, consolidated overviews of all data records and offers for each customer

Increased profitability

through automated quotation processes

Accelerated sales activities

through a complete overview of all inquiries, mail traffic and customer data

Digitalised Marketing

Send the right message at the right time with Marketing Cloud. A digital marketing platform from Salesforce, Marketing Cloud’s tools allow you to automate ads, social media posts and emails as well as e-commerce and customer service processes for a measurably higher success-rate.

Improved purchasing opportunities

via data-based evaluations of customer behaviour

Closer integration of marketing and sales

via effective analysis for leads with increased sales potential are passed on directly to the sales department

More efficient campaign management

via the availability of real-time data and up-to-date ROIs

Higher conversions

via personalised content, automated delivery and customised email journeys

Holistic marketing and customer journeys

via interconnected email marketing, landing pages, smart forms, constant lead scoring, a social media marketing hub, reporting, and more, all managed through one system

Digitalized Service

Take your customer service to a whole new level with Salesforce Service Cloud and our user-orientated Business Apps, helping you answer service requests faster and more accurately for maximum levels of customer satisfaction.

Faster service

through shorter response times, personalised responses and automated data creation in the system

Powerful customer support

through cross-channel synergy (across live chat, social media, telephone, etc.) and the availability of data in real-time giving an overview of all current inquiries, including the status, orders, region, contact person, communication history, and more

Transparent performance

through the availability of up-to-date cross-channel data sets, enabling analysis to find the source of any errors and develop solutions

Smarter customer service

through the availability of all data of all employees, even during vacation or sickness, helping to optimise service and increase customer loyalty

Agile and Synchronous: Our user-oriented approach

We approach our projects following the "Agifall" method. In concrete terms, this means that we combine two very effective methods: the Agile development method and the classic Waterfall method.

The Agifall method offers many advantages: through this combination of methodologies, projects are realised faster, more cost-effectively, more transparently and, ultimately, more successfully.

Digitalised in 4 steps: services and processes

Data-based. Transparent. Individual. Cloud Consulting Group offers clients sound advice and
strategic solutions. We start each project with a comprehensive business analysis. In the
consultation process, we analyse the current state of your processes and assess how well they are
meeting your objectives to develop a digitalisation strategy and set project goals together.

01

ANALYSIS AND OPTIMISATION POTENTIALS

We review your existing Salesforce instances and identify where processes can be optimised or automated.

02

MIGRATION AND IMPLEMENTATION

We migrate your existing applications and data, update all interfaces and carry out iterative testing for optimal performance.

03

Business Apps

Extend your Salesforce environment with our user-friendly Business Apps. For individual requirements, we develop custom apps based on Lightning components, Apex classes and triggers, Visualforce pages and components.

04

TRAINING AND Administration on demand

We offer different models for ongoing support, including on-demand and per support contingent, assistance with recurring tasks and training for Salesforce beginners and power users.

Digital products for digital performance

Salesforce Sales Cloud — sell smarter

Ensure optimal sales results without lengthy sales processes.

Salesforce Service Cloud — customer service 4.0

Increase customer satisfaction and your internal service processes.

Salesforce Marketing Cloud — cross-channel campaign planning

Successfully manage campaigns across multiple channels from a single platform.

Salesforce Pardot — automated B2B lead generation

Focus on your high-value leads and close more sales.

Salesforce Nonprofit Cloud — work more efficiently, help better.

Manage your donors and donor data efficiently in one system.

Salesforce Experience Cloud — employees, customers and partners, all in one place

Consolidate all your network contacts from different systems and benefit from new synergies.

Salesforce Field Service — smart customer service on site

Improve your field service and help your field staff complete service calls faster and more effectively.

Salesforce CPQ — configure, price, quote

Create accurate quotes with consistent pricing and discounts and close deals digitally within seconds.

Einstein AI — sales + artificial intelligence

Forecasts and recommendations from your data for future actions, deals and more.

Our Business Apps – improve your Salesforce environment

Over many years of experience in implementing Salesforce and developing custom applications, we found that many of our customers often had the same questions and requirements that could be solved with simple solutions. Discover a range of user-friendly apps to further improve your Salesforce environment.

Salesforce Business Apps

Interested in our services? Get in touch.

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You can reach us by telephone from Monday to Friday from 9 am to 6 pm. 

+49 69 96 75 86 29

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