Shaping the Future of the Manufacturing Industry with Innovative Technologies and Automated Processes
It is clear that ever more is being asked of the manufacturing industry: planning and cost-efficient production may be at the centre of it all, but they are becoming ever more difficult due to cross-border IT structures, with an increasing number of the partners, clients and suppliers being active in the cloud. Making data constantly available and up-to-date will be a key problem in the immediate future. Digital processes and proven technologies help our clients meet these requirements.
Our role in this is to prepare you in the best possible way for the challenges of today and tomorrow. Our core competence is using Salesforce to digitally link logistics, production, sales, customer service and marketing. With Salesforce, clients save significant time and money while increasing productivity and efficiency in their companies.
Introducing and Optimising Salesforce Solutions
Tailored implementation and customisation of Salesforce products such as Sales Cloud, Marketing Cloud, Pardot or Experience Cloud
Customising Salesforce for Industry and Manufacturing Clients
- Individualised solutions such as calculating opportunity values based on multi-year production forecasts
- Practical connection of your ERP systems (SAP, MS-NAV, Infor-M3, etc.) to visualise operationally relevant ERP data right within Salesforce
- IoT integration: Machine data triggers processes (e.g. maintenance needs)
Closed-Loop Marketing (CLM) and Multi-Channel Marketing (MCM)
Connecting up marketing automation systems: Salesforce Marketing Cloud, Pardot, etc. & Setup of double-opt-in validation processes for legally compliant communications
Implementing Complex Quote Processes
Setting Up Complex CPQ logics
For the creation of quotes based on comprehensive product catalogues
Implementing Guided Selling Processes
To reduce the burden of sales staff training
Geocoding and Mapping Salesforce Data
Integrating Google Maps for top-quality visualisation of leads and contacts for route planning
Integration via various platforms, including REST and SOAP API integration
- Cloud-to-Cloud: Salesforce
- Ground-to-Cloud architectures
Setup and implementation of the Salesforce Experience Cloud & Integration of websites for the building of customer or partner communities
SELECTED CASE STUDIES
Recycling service provider
The digitisation of sales processes also presents this customer with a major challenge. With the help of the Salesforce Sales Cloud, we integrate a central platform at the customer and carry out a structured digitalisation of the sales processes.
We start with an extensive adaptation to map the specific customer processes in the form of an industry solution for the waste management industry. In addition to the obligatory sales processes, new purchasing processes are mapped. The complex process for creating offers and contracts (incl. configuration and pricing CPQ) is supplemented. For this purpose, various systems (ERP, etc.) are integrated into the solution via Talend Open Studio.
→ Salesforce Sales Cloud
→ Lightning Design System & Visualforce
Transition to Lightning Experience and introduction of a new admin process
Case Study: By switching to Lightning Experience, the familiar was combined with the comfort and advantages of the new. This also speeds up the administration process.
Introduction and global implementation of Salesforce Sales Cloud and Service Cloud
The client originally used its ERP systems in combination with non-connected tools such as Outlook, Excel and Word. This led to a high manual workload in the sales and service areas of the business, and impaired the workflow.
Health & Pharma
Optimisation of an existing Salesforce Sales Cloud
The client commissioned us to completely re-work an inadequately set up Sales Cloud instance, together with all relevant processes. It was clear from a brief system and process audit that numerous central processes had only been partially, or in some cases even incorrectly, automated. After our overhaul of the client’s Sales Cloud, the lead generation and qualification process was once again state-of-the-art. All data could be accessed effortlessly at any time with the help of automated dashboards and reports.