Digital Future in the Manufacturing Industry

Shaping the Future of the Manufacturing Industry with Innovative Technologies and Automated Processes

It is clear that ever more is being asked of the manufacturing industry: planning and cost-efficient production may be at the centre of it all, but they are becoming ever more difficult due to cross-border IT structures, with an increasing number of the partners, clients and suppliers being active in the cloud. Making data constantly available and up-to-date will be a key problem in the immediate future. Digital processes and proven technologies help our clients meet these requirements.

Our role in this is to prepare you in the best possible way for the challenges of today and tomorrow. Our core competence is using Salesforce to digitally link logistics, production, sales, customer service and marketing. With Salesforce, clients save significant time and money while increasing productivity and efficiency in their companies.

Peter Ihbe

Managing Partner

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A Selection of Our Services

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Introducing and Optimising Salesforce Solutions

Tailored implementation and customisation of Salesforce products such as Sales Cloud, Marketing Cloud, Pardot or Community Cloud

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Customising Salesforce for Industry and Manufacturing Clients

Individualised solutions such as calculating opportunity values based on multi-year production forecasts
Practical connection of your ERP systems (SAP, MS-NAV, Infor-M3, etc.) to visualise operationally relevant ERP data right within Salesforce
IoT integration: Machine data triggers processes (e.g. maintenance needs)

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Closed-Loop Marketing (CLM) and Multi-Channel Marketing (MCM)

Connecting up marketing automation systems: Salesforce Marketing Cloud, Pardot, and HubSpot with Salesforce, etc.
Setup of double-opt-in validation processes for legally compliant communications

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Implementing Complex Quote Processes

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Setting Up Complex CPQ logics

For the creation of quotes based on comprehensive product catalogues.

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Implementing Guided Selling Processes

To reduce the burden of sales staff training

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Geocoding and Mapping Salesforce Data

Integrating Google Maps for top-quality visualisation of leads and contacts for route planning

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Community Management

Setup and implementation of the Salesforce Community Cloud
Integration of websites for the building of customer or partner communities

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Integration

Integration via various platforms, including REST and SOAP API integration
Cloud-to-Cloud: e.g. HubSpot, Salesforce
Ground-to-Cloud architectures

SELECTED SUCCESS STORIES

LEADING MANUFACTURER OF WATER-TREATMENT SYSTEMS

The Task

The client – together with the parent company and sister companies – uses a Salesforce instance. Their business processes are mapped in Salesforce, alongside various ERP connections and a large number of automated processes. This has led to data synchronisation conflicts.
 

The Solution

Analysis of the current situation, identifying acute and potential sources of problems, followed by optimising automation systems via consolidation of the automation processes that are currently “distributed” across various Salesforce features.

 

Technologies

→ Debug Tools
→ Apex Trigger and Classes
→ Custom Settings and Custom Metadata Types

SELECTED SUCCESS STORIES

RECYCLING SERVICE PROVIDER

The Task

The customer required the structured digitalisation of its sales processes. The plan was to introduce a customised Salesforce Sales Cloud as a central platform.
 

The Solution

Extensive customisation to model the client’s specific processes in the form of an industry solution for the waste disposal industry. Alongside the obligatory sales processes, new purchasing processes were also modelled. The complex process of preparing quotes and contracts (including configuration and pricing – CPQ) was added. Various systems (ERP etc.) were also integrated into the solution via Talend Open Studio.

 

Technologies

→ Salesforce Lightning
→ APEX
→ Lightning Design System
→ Visualforce