DIGITAL FUTURE IN THE MANUFACTURING INDUSTRY


Shaping the Future of the Manufacturing Industry with Innovative Technologies and Automated Processes

It is clear that ever more is being asked of the manufacturing industry: planning and cost-efficient production may be at the centre of it all, but they are becoming ever more difficult due to cross-border IT structures, with an increasing number of the partners, clients and suppliers being active in the cloud. Making data constantly available and up-to-date will be a key problem in the immediate future.
Digital processes and proven technologies help our clients meet these requirements.

Our role in this is to prepare you in the best possible way for the challenges of today and tomorrow.

Our core competence is using Salesforce to digitally link logistics, production, sales, customer service and marketing. With Salesforce, clients save significant time and money while increasing productivity and efficiency in their companies.

Peter Ihbe
Managing Partner
 

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A Selection of Our Services

Introducing and Optimising Salesforce Solutions

  • Tailored implementation and customisation of Salesforce products such as Sales Cloud, Marketing Cloud, Pardot or Community Cloud

Customising Salesforce for Industry and Manufacturing Clients

  • Individualised solutions such as calculating opportunity values based on multi-year production forecasts
  • Practical connection of your ERP systems (SAP, MS-NAV, Infor-M3, etc.) to visualise operationally relevant ERP data right within Salesforce
  • IoT integration: Machine data triggers processes (e.g. maintenance needs)

Closed-Loop Marketing (CLM) and Multi-Channel Marketing (MCM)

  • Connecting up marketing automation systems: Salesforce Marketing Cloud, Pardot, and HubSpot with Salesforce, etc.
  • Setup of double-opt-in validation processes for legally compliant communications

Implementing Complex Quote Processes

    Setting Up Complex CPQ logics

    • For the creation of quotes based on comprehensive product catalogues.

    Implementing Guided Selling Processes

    • To reduce the burden of sales staff training

    Geocoding and Mapping Salesforce Data

    • Integrating Google Maps for top-quality visualisation of leads and contacts for route planning

    Community Management

    • Setup and implementation of the Salesforce Community Cloud
    • Integration of websites for the building of customer or partner communities

    Integration

    • Integration via various platforms, including REST and SOAP API integration
    • Cloud-to-Cloud: e.g. HubSpot, Salesforce
    • Ground-to-Cloud architectures

    Still undecided?

    Then our DigiLab is just the right thing for you. In a free, personalised, four-hour online workshop, we work with you to tackle the digital challenges that you face and to develop solutions and approaches that can help you to get started without delay!
     

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    SELECTED SUCCESS STORIES

    Leading Manufacturer of Water-Treatment Systems

    The Task

    The client – together with the parent company and sister companies – uses a Salesforce instance. Their business processes are mapped in Salesforce, alongside various ERP connections and a large number of automated processes. This has led to data synchronisation conflicts.
     

    Technologies

    → Debug Tools
    → Apex Trigger and Classes
    → Custom Settings and Custom Metadata Types

    The Solution

    Analysis of the current situation, identifying acute and potential sources of problems, followed by optimising automation systems via consolidation of the automation processes that are currently “distributed” across various Salesforce features.


    Recycling Service Provider

    The Task

    The customer required the structured digitalisation of its sales processes. The plan was to introduce a customised Salesforce Sales Cloud as a central platform.


    Technologies

    → Salesforce Lightning
    → APEX
    → Lightning Design System
    → Visualforce

    The Solution

    Extensive customisation to model the client’s specific processes in the form of an industry solution for the waste disposal industry. Alongside the obligatory sales processes, new purchasing processes were also modelled. The complex process of preparing quotes and contracts (including configuration and pricing – CPQ) was added. Various systems (ERP etc.) were also integrated into the solution via Talend Open Studio.