Case Study: By switching to Lightning Experience, the familiar was combined with the comfort and advantages of the new. This also speeds up the administration process.
The client originally used its ERP systems in combination with non-connected tools such as Outlook, Excel and Word. This led to a high manual workload in the sales and service areas of the business, and impaired the workflow.
Two existing Salesforce instances were combined to form a single system. By introducing the Sales Cloud, two previously separate teams were connected and their work processes synchronised.