Many companies would like to open up their customer base to different countries. How would your service staff respond when asked a question in a language they did not know?
Would they be able to reply quickly and confidently? Even if you use one of the countless internet translation tools, the workload, processing time and cost required to answer each message quickly doubles. It can also be very challenging to keep track of all the data entered.
Our solution: automated translations in Salesforce
For great customer service and communication without language barriers.
When you integrate DeepL into Salesforce, each new or edited data record is automatically checked to see which language it is written in. Predefined fields are even translated directly into your corporate style, using your preferred terms keeping language use consistent across the entire company. Language barriers in service and sales are now a thing of the past, making things significantly easier for your employees.
In recent blind tests, DeepL translations received up to four times better ratings from professional translators than those produced by software from Google, Microsoft and Amazon.
Control centre for data-driven marketing for a nonprofit company
Before the project began, multiple, disconnected tools were in use, and marketing was carried out in a fragmented and ineffective way. Our task was to reengineer company infrastructure and processes to enable data-driven and interest-driven marketing and fundraising. Once the work was completed, we were able to exceed expectations and increase the revenue from annual donations by up to 30%.
Transition to Lightning Experience and introduction of a new admin process
Case Study: By switching to Lightning Experience, the familiar was combined with the comfort and advantages of the new. This also speeds up the administration process.
Introduction and global implementation of Salesforce Sales Cloud and Service Cloud
The client originally used its ERP systems in combination with non-connected tools such as Outlook, Excel and Word. This led to a high manual workload in the sales and service areas of the business, and impaired the workflow.